During the production of cartoning machine pharma, effective quality control methods are adopted, including monitoring during the manufacturing process and regular inspection by professional engineers at the end of the production. By such strategies, Shanghai Universal Pharmaceutical Machinery Co.,Ltd. tries its best to offer customers products which are unlikely to place customers at risk due to poor quality.
SUPM has been constantly marketed toward the overseas region. Through online marketing, our products are widely spread over the foreign countries, so is our brand fame. Many customers know us from different channels like social media. Our regular customers give positive comments online, showcasing our great credit and reliability, which results in the increasing number of customers. Some customers are recommended by their friends who put their deep trust on us.
We would like to think of ourselves as providers of great customer service. To provide personalized services at SUPM, we frequently conduct customer satisfaction surveys. In our surveys, after asking customers how satisfied they are, we provide a form where they can type out a response. For example, we ask: 'What could we have done differently to improve your experience?' By being upfront about what we're asking, customers provide us with some insightful responses.